Privacy Policy

1. Introduction

Quality World Company for Training & Engineering Services ("Quality World", "we", "us", or "our") respects your privacy and is committed to protecting personal information collected through our website, training registration services, social media pages, and business communications.

This Privacy Policy explains how we collect, use, store, protect, and manage personal information, including information processed through our Meta-integrated application, Quality World Ads MCP.

Website: https://sqw.academy

Location: Basra, Iraq

2. Information We Collect

Depending on how you interact with our services, we may collect:

• Full name and contact details, including phone number and email address.

• Training course enquiries, registrations, and relevant educational information.

• Messages and enquiries voluntarily sent to our official Facebook and Instagram business accounts.

• Information relating to requested courses, fees, payment methods, and registration status.

• Advertising campaign interactions and performance information made available through Meta's authorized APIs.

• Technical information necessary for the operation, security, and maintenance of our website and connected services.

We do not request customers to disclose passwords, payment card security codes, or other unnecessary sensitive financial information through social media messages.

3. How We Use Personal Information

We process personal information for legitimate business purposes, including:

• Responding to customer enquiries about training programmes and engineering services.

• Providing course information, registration assistance, and customer support.

• Identifying customer enquiries that may require follow-up, including requests for payment instructions.

• Analysing advertising performance and improving the relevance and effectiveness of our marketing campaigns.

• Improving the quality of our customer communications and services.

• Maintaining appropriate records and complying with applicable legal obligations.

Where required by applicable law, we obtain consent before processing personal information for specific purposes.

4. Facebook and Instagram Data

Our application, Quality World Ads MCP, is intended to integrate with authorized Meta business services, including Facebook Pages, Messenger, Instagram, and advertising-related APIs, subject to the permissions granted by Meta.

Where authorized, we may process customer messages and associated information to identify enquiries, understand customer needs, support our staff, and evaluate marketing performance.

The application is intended for internal business analysis and customer service support. It is not intended to send automated customer messages without appropriate authorization.

We access and process Meta Platform Data only to the extent permitted by Meta's policies, the permissions granted to our application, and applicable privacy requirements.

5. Sharing of Information

We do not sell customers' personal information.

We may share information with authorized employees, service providers, technical infrastructure providers, and training or certification partners when necessary to deliver requested services, maintain our systems, or comply with applicable legal requirements.

Any third-party processing is subject to appropriate confidentiality, security, and data protection measures.

6. Data Storage and Security

We implement reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

Access to customer information is restricted to authorized personnel and systems with a legitimate business need.

No method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, and maintain legitimate business records.

Information that is no longer required will be deleted, anonymized, or otherwise handled securely, subject to applicable legal requirements and Meta Platform Terms.

8. Your Privacy Rights

Subject to applicable law, individuals may request:

• Access to personal information held about them.

• Correction of inaccurate personal information.

• Deletion of personal information where legally permitted.

• Information about how their personal data is processed.

• Withdrawal of consent where processing relies on consent.

We will review and respond to privacy-related requests in accordance with applicable legal requirements.

9. Data Deletion Requests

Individuals who wish to request deletion of personal information associated with our website, services, Facebook Messenger, or Instagram communications may contact Quality World Company through the contact information published on our official website.

Please include sufficient information to help us identify the relevant records without sharing passwords or other sensitive credentials.

We may request reasonable verification of identity before processing a deletion request. We will delete eligible information or explain any applicable legal retention requirements.

10. International Data Processing

Where we use authorized cloud infrastructure, software providers, or Meta services, information may be processed or stored outside Iraq.

We take reasonable steps to ensure that such processing is conducted with appropriate safeguards and in accordance with applicable legal and contractual requirements.

11. Third-Party Services

Our website and business operations may involve third-party platforms, including Meta, Facebook, Instagram, and training or certification providers.

These providers may process information under their own privacy policies. We encourage users to review the privacy notices of relevant third-party services.

12. Children's Privacy

Our services are primarily intended for individuals seeking professional training and business services.

We do not knowingly collect personal information from children in violation of applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, technology, or data processing activities.

Updates will be published on this page with a revised effective date.

14. Contact Us

For questions, privacy concerns, or personal data deletion requests, please contact:

Basra, Al-Jazair Street, Opposite Shanshel Mall, Behind Martyr Uday Odeh School, Iraq.

Privacy enquiries: Through the official contact channels listed on our website.